Exercices

 5. Listen and repeat

1. b

2. f

3. a

4. c

5. e

6. d

6. Listen and repeat

1. Free

2.  Characters

3. Low rates

4. Landline

5. Recipient 

6. Foreign lenguage

7. Settings

7. Listen and repeat

1. Translate

2. Appear

3. Allow

4. Tweet

5. Share

6. Navigate

7. Tap

8. Activate

8. Which sentences are logical?

1. When you meet someone face-to-face, you see them 

2. You can listen to a voice message on your phone 

3. You can transllate a text from one lenguage to another  

4. You usually use a landline phone inside a building 

5. You navigate to order reach a destination 

6. If you're allowed to do something, you must do it 

vocabulary

 Vocabulary Builder

ARRANGING A MEETING

attend the meeting-atendre a la reunio

break-descans

busy-ocupat

check your calendary-mirar el calendari

confirm-confirmar

convenient-convenient

equipment-equipament

free-lliure

give a presentation-donar una presentacio

hold a meeting-fer una reunio

light refreshments-petits canvis

make arrangments-fer arranjaments

pack-paquet

participants-participants

previous commitment-compromis previs

schedule-programmar

sharp-agud

take place-tenir lloc

tied up-lligat

video conference-video conferencia

RESCHEDULING

alternative date-data alternativa

appointment-cita

arrange-arranjar

cancel-cancelar

feel ill-trobar-se malament

get lost-estar perdut

got the dates mixed up-barrejar les dates

held up in a traffic jam -estar en traffic

leave ... urgently-abandonar urgentment

participate-particpar

postpone-posposar

reorganise-reorganisar

reschedule-reprogamar

running late-fer tard

suit-vestit 

switch-canviar per 

TIME

half past-dos quarts

o'clock-en punt

quarter past-quart de 

quarter to-tres quarts de

ten past-les deu passades

twenty to-vint a

EXTRA

absent-absent

adjourn-adjornar

boardroom-sala de juntes

chairperson-president

conference call-trucada de conferencia

delay-retard

instead-en canvi

make it-fer-ho

minutes-minuts

punctual-puntual

verify-verificar

vote-votar

wrap up-embolicar

Dialogue

 Ionut: Thank you for calling Magics Electrics. This is Ionut, how may I help you today?

Mark: Hi Ionut, this is Mark with customer number ME357. I'm calling to report a problem with a recent purchase.

Ionut: Absolutely, Mark. Can I get the invoice number for the purchase you'd like to discuss?

Mark: The invoice number is 007865. It's for an Intel Pentium processor.

Ionut: Thanks, Mark. I've pulled up your invoice here. I see the processor is under warranty until one year after the delivery date. Can you tell me more about the problem you're experiencing?

Mark: Absolutely. We just received the processor yesterday, but unfortunately, the cooling system doesn't seem to be working.

Ionut: I understand. A functioning cooling system is crucial for your processor. Is the processor overheating or displaying any error messages?

Mark: It's definitely getting hot. I haven't tried running any programs yet because I don't want to damage it.

Ionut: That's a wise precaution, Mark. Since the processor is under warranty, we can definitely help you resolve this issue. Do you have the original packaging for the processor?

Mark: Yes, I do.

Ionut: Great. We can arrange for a replacement processor to be sent out to you right away. The return shipping for the faulty unit will also be covered.

Mark: Perfect, that sounds great. How long will it take for the replacement to arrive?

Ionut: Typically, replacements arrive within 2-3 business days. I can provide you with a tracking number once the new processor is shipped.

Mark: Excellent. Thank you so much for your help, Ionut.

Ionut: You're welcome, Mark. Is there anything else I can assist you with today?

Mark: No, that's all for now. Thank you again!

Ionut: You're welcome. Have a great day, Mark!

7 From page 31

Name of company: Magics Electrics

Customer Number: ME357

Name of Contact Person: Mark

Invoice Number: 007865

Product: Intel Pentium processor

Product Under Warranty: Yes, under warranty until one year after the delivery date.

Customer's Complaint: The processor, received yesterday, has a defective cooling system that is not working. The processor is overheating.

Homework

 4. Listen and repeat the words in colour. Then choose the correct answer.

1. Thank you for calling. I'll be happy to assist you again in the future.
2. I don't know what to do. What do you suggest?
3. I can't remember exactly what you ordered. I'll check my records.
4. The order hasn't arrived yet. It must be lost in the post.

5. Listen and repeat the words in colour. Which pairs of sentences have got a similar meaning?

1. a) The prices on this invoice are too high. There must be an error.
2. b) The princes on this invoice are incorrect.
3. a) You sent us the wrong item.
4. b) I hadn't ordered the item you sent us.
5. a) We'll replace the tablet at our expense.
6. b) We'll pay for replacing the tablet.
7. a) This keyboard has got a defect, so it will have to be replaced.
8. b) This keyboard will have to be replaced because there's something wrong with it.

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. If the product is in its original box, I can give you a full refund.
2. I want compensation for the inconvenience you have caused me.
3. We finally found what was causing the problem. It was a faulty part.
4. There's a lot of competition in this area, so our company has been losing business.
5. Check that fan. It's making a noise.
6. This part doesn't fit where it's supposed to.

7. Read the sentences. Which are said by a customer? Which are said by a customer relations representative?

1. Of course. We'll credit your account.
2. You can return the items by post at our expense.
3. Is this product under warranty for a year?
4. We'll have to open the computer to see if there's any damage inside.
5. I'm very angry. I'm going to make a claim.
6. I apologise for the error. We'll send you the correct items immediately.
7. When I opened the box, I saw that the camera was missing a part!
8. We refuse to pay because we received incorrect items.

8. Read the complaint record. Complete the sentences with the words and phrases below.

Customer Timothy Moors tried to return a smartphone saying it had a defect. It looked like it had been dropped because the screen was also damaged.

The customer bought the product from us over a year ago, in June 2016, so it is no longer under warranty.

I was very polite with Mr Moors, but I refused to give him a refund or offer him compensation.

The customer was not satisfied and said he would make a claim with Head Office. I gave him the contact details.

Sam Smith.

Sales Assistant.

vocabulary

1. 
A: Thank you for calling World of Computers.

How can I help you?

B: Hello. I'm interested in purchasing a number of laptopts or tablets. We need them for our school.

A: Please hold the line. I'll put you through to our sales and marketing departament. What's your name, please?

B: It's Mrs Simpson.

2.

A: Good mornig. May I ask what the problem is, please?

B: Yes, I think I've been overcharged for the scanners we ordered.

A: I'm sorry about that. What's your customer number, please?

B: It's SP1289.

A: OK, hold on and I'll put you through to the acconunts departament. They'll be with you shortly.

3. 

A: Hello. I'm calling because I've got a problem with one of the heatsinks you sent us.

B: I'm sorry to hear that. Can you describe the problem, please?

A: When i start the computer, it doesn't turn on.
B: Oh, I see. Please hold the line and I'll put you through to the IT maintenance departament.

I'm sorry the line is busy right now. Let me take your name and number. I'll get a technician to get back to you.

Translated

1.

A: Gracies per trucar World of Computers.

Com te puc ajudar?

B: Hola. Estic interessat en comprar un nombre de portàtils i tabalets. Ho necessitem per la nostra escola.

A: Per favor manteneixte en linea. Te posare amb el nostre departament de vendes i marketing. Quin es el teu nom, per favor?

B: Es Mrs Simpson.

2.

A: Bon dia. Puc preguntar quin es el problema, per favor?

B: Si, crec que he pagat de mes per els escaners que he demanat. 

A: Ho sento. Quin es el teu numero de client, per favor?

B: Es SP1289.

A: D'acord, espera i et posare amb el departament de comptes. Estaran amb tu dins de poc.

3.

A: Hola. Estic trucant perque tinc un problema amb un dels dissipadors que me has venut.

B: Ho sento per sentir aixo. Pots descriure el problema, per favor?

A: Quan engego la computadora, no se engega. 

B: Oh, vec. Per favor manteneixte en linea i te posare amb el departament de manteniment informàtic.

Ho sento la linea esta ocupada ara mateix. Deixam anotar el teu nom i numero. Conseguire a un tècnic que es posi amb contacte amb tu. 

Dialogue

 EX.2

A:Can i speak to Chloe Burns in tech support please?

B:Just a moment,i'll put you on hold ... . i'm sorry. I'm afraid that Chloe is unavailable at the moment.She's in a meeting with a client.Can i transfer you to Bill Jones from the same departament?

A:No, i'd rather speak to Chloe directly.

B:OK,I understand.

A:Could you ask her to return my call,please?We've got a problem with our accountig program,We nned a solution urgently.

B:Let me write down your name and contact details.

A:It's Steve McGough.

B:Can you spell your last name,please?

A:Yes,of course.It's M-C-G-O-U-G-H.And my phone number is 061 209 922.

B:Ok,Let me check that,It's =61 209 992?

A:No,it's 922 at the end.061 209 922.

B:061 209 922.OK.And the message is to call you urgently about a software problem.

A:That's right.

B:I expect her to be free at around 1.00.

 PHONE CALLS

as soon as possible: el més aviat possible

avoid: evitar

be careful: tingues cura

caller: persona que truca

contact: contacte

dial a number: marcar un número

engaged: compromès

extension number: número d'extensió

no reply: no contestar

on the line: en la línia 

professional: professional

put you through: posar-te a (una trucada)

remind: recordar

repeat: repetir

ring back: trucar de volta

speak up: parlar alt

state: anomenar

wrong number: número erroni

ANSWERING CALLS AND TAKING MESSAGES

cut off: tallar

deal with: conversar

expect: esperar, creure

hang up: penjar

in a meeting: en una reunió

interrupt: interrompre 

leave a message: deixar un missatge

line is busy: la línia està ocupada

on holiday: de vacances

out of the office: fora de l'oficina

out of town: fora de la ciutat

put you on hold: posar en espera

return your call: tornar la trucada

spell that: lletreja

take a message: agafar un missatge

take down: anotar

transfer: transferir

unavailable: no disponible

urgent: urgent

EXTRA

bad connection: connexió dolenta

call back: trucar de volta

calling on behalf of: trucar de part de

clearly: clarament

end a conversation: acabar una conversa

get through: localitzar, trobar-se

interference: interferència

line is free: línia lliure

offer assistance: oferir assistència

speak a little more slowly: parla més lentament

take a call: agafar una trucada

voicemail: contestador

Would you mind...?: t'importaria...?

vocabulary

Control panel: Panell de control

Loose connection: Connexió fluixa

Mute box: Caixa de silenci

No signal message: Sense missatge de senyal

Power button: Botó d'encendre

Volumen control: Control de volum

VERBS

Freeze:congela

log off: tanca la sessió

Make sure: Assegura't

Press and hold: Mantén premut

Reconnect: Torna a connectar

Reinstall: Torneu a instal·lar

Reopen: Torna a obrir

Replace: Substitueix

Restart: Reinicia

Shut down: Shut down

TROUBLESHOOTING

Anti-virus software: Programari antivirus

Back up: Fes una còpia de seguretat

Follow instructions: Seguiu les instruccions

Lose: Perd

Password: Contrasenya

Recover: Recuperar-se

PLACE AROUND TOWN

Airport: Aeroport

Departament store: grans magatzems

Entrace: Entrada

Exit: Sortida

Factory: Fàbrica

Ground floor: Planta baixa

Library: Biblioteca

Lift: Ascensor

Off-site: Fora de lloc

On-site: 

Post ofice: Oficina de correus

reception: recepció

Shopping centre: Centre comercial

Sports centre: Poliesportiu

Stairs: Escales

Train station: Estació de tren

DIRECTIONS

At the end of the corridor: Al final del passadís

Go straight: Segueixi dret

On your left/right: A la teva esquerra/dreta

Opposite: Enfront

Turn left/right: Gireu a l'esquerra/dreta

EXTRA!

Assist: Assistència

At the traffic lights: Als semàfors

Breakdown: Desglossament

Corrupt files: Fitxers corruptes

Cross de road: Creuar la carretera

Debugging: Depuració

Diagnose: Diagnosticar

Maintenace: Manteniment

Manual: Manual

Performance: Performance

Problem solving: Solucionar problemes

Recovery: Recuperació

Reset: Reiniciar

Take the firts left/right: Agafeu la primera esquerra/dreta

Vocabulary builder

 ORDERING 

payment date=data de pagament

payments=pagaments

price=preu

price per unit=preu per unitat

quality=calitat

quantity=cantidad

subtotal=total

VAT=IVA

PAYMENTS

Account=conta

cash=diners

charge it=

cheque=xec

credit card=targeta de credit

postage and handling=gastos de enviament

shipping=enviament

ADJECTIVES

all-in-one=tot en un

bulit-in=incorporat

compact=compacte

complicated=complicat

dependable=depenent

ergonomic=ergonomic

flexible=flexible

high-resulotion=alta-resolucio

portable=portable

powerful=potent

practical=practic

reliable=fiable

secure=segur

simple=simple

slimline=Esvelta

sturdy=robust

superfast=moltrapid

top-of-the-range=top de gamma

user-friendly=usuari amigable

wide screen=pantalla amplia

EXTRA

accesible=accesible

compatible=compatible

conevenient=conevenient

delivery fee=lliurament gratis

place an order=fer una comanda

reduction=reduccio

shortage=Falta

sophisticated=sofisticat

spare parts=recanvis

special offer=oferta special

specialised=espacialitzat

stocktaking=balanç

supply chain=cadena de subiministrament

warehouse=magatzem

An e-mail providing ordering instructions

 To:Jose

From:Esteban

Subject:Inventory-May

Dear Jose,

How are you doing?I send you thr chart of the inventory of this month.We have 9 RAm chips,is enough, we gonna order next month 27.Soundcards we are overstocked.We need to order 10 of new model of TPS

hard drives.Would you please reorder 15 CPU's,urgently?

We have enough Heatsink & fans

Bye Bye

See you soon.

Dialogue page 12

 dialogue

A:Hello,this is Tim in IT

B:hi,Tim.This is Sara.I'm calling from the thrid floor.i've got a problem with my keyboard.

A:Good morning,sara.It is a standard keyboard or a wireless?

B:it's a standard one and the delte key is stuck.I've deleted a whole page

A:Oh dea!So frist, make sure you've saved all your work.OK,now u nplug the keyboard from your PC.Next,turn it over and hit it gently.

B:What?Are you sure?

A:Yes-if the keys got dirt inside them,they sometimes get stuck.

B:OK... now what?

A:Now plug the keyboard in again.Press the enter key and see what happens.

B:Alright.Hey,it's working!Thanks.

A:Great

B:Tim,wait a minute.Now the s key isn't working.I'm pressing the key,but the symbol doesn't appear on the monitor.

A:Alright,I'll come and a take a look.We'll try cleaning. some of the keys.

B:Thanks.I'm in Room 312.

traduccion

A: Hola, aquest és Tim de IT

B: Hola, Tim. Aquesta és la Sara. Estic trucant des del tercer pis. Tinc un problema amb el meu teclat.

A: Bon dia, Sara. És un teclat estàndard o sense fil?

B: és un estàndard i la tecla suprimir està encallada. He suprimit una pàgina sencera

A: Oh deu! Per tant, primer, assegureu-vos d'haver desat tot el vostre treball. D'acord, ara connecteu el teclat del vostre PC. A continuació, gireu-lo i premeu-lo suaument.

B: Què? N'estàs segur?

A: Sí, si les claus es fan brutícia dins, de vegades s'enganxen.

B: D'acord... i ara què?

A: Ara torneu a connectar el teclat. Premeu la tecla Intro i mireu què passa.

B: D'acord. Ei, està funcionant! Gràcies.

A:Perfecte!
B: Tim, espera un minut. Ara la tecla s no funciona. Estic prement la tecla, però el símbol no apareix al monitor.

A: D'acord, vindré a fer una ullada. Intentarem netejar. algunes de les claus.

B: Gràcies. Estic a l'habitació 312.

How to assemble the computer

How to assemble the computer

1 Unscrew and remove the two side panels of the computer case.

2 Screw the motherboard into place inside the computer case

3 Open the CPU socket and insert the CPU into the motherboard.

4 Place the heat sink and fan on the motherboard and attach the with the clips.

5 Insert the RAM mondule into its slot.

6 Screw the hard drive into place .Then connect its power cable to the motherboard.

7 Insert the sound card and video card into their slots and screw them in.

8 Screw the side panels back onto the computer case.

9 Plug in all the power and data cables.Turn on the computer and check it works!

Vocabulary Builder page 118

 PARTS OF A COMPUTER

DVD drive-Lector de DVD

Processor(CPU)-Procesador

Fan-ventildor

RAM chip-Tarjeta de RAM

Hard drive-disc dur

sound card-tarjeta de so

heat sink-dissipador termic

USB port-entrada USB

Motherboard-Placa mare

ADJECTIVES

advanced-avançat

light-lleuger

Slow-lent

Basic-basic 

little-petit

Usefel-util

cheap-barat

loud-sorollos

useless-inutil

expensive-car

narrow-estret

wide-ample

Heavy-pesat

quick-rapit

large-lgran

quiet-silencios

ORDINALS

first-primer

Second-Segon

Third-tercer

fourth-quart

Fifth-cinquè

sicth-sisè

seventh-setè

eight-vuitè

ninth-novè

tenth-desè

PARTS OF A COMPUTER

cable-cable

Case-Caixa

Clip-clip

front panel-Panel frontal

Power supply-suministre de poder

side-panel panel lateral

Slot-ranura

Socket-endoll

Switch-interruptor

VERBS

attach-enganchar

Connect-conectar

detach-desenganchar

Disconnect-desconectar

Insert-insertar

Plug in-enchufar

remove-treure

screw-cargol

Turn off-apagar

Turn on-encendre

Unplug-desenchufar

Unscrew-desenroscar

EXTRA

Cache-memoria cau

Desktop case-funda d'escriptori

Disc controller-controlador de disc

Drive bay-badia d'unitat

expansion cards-tarjeta d'expansio

I/O Adapter-adaptador i/o

Optical drive-unitat optica

tower case-torre

Network Attached Storage(NAS)-emmagatzematge connectat a la xarxa

DIALOGUE UNIT 2

A:Can i help ytou sir? 

B:Yes.i want to buy a new laptop. 

A:What sort of laptop are you looking for? 

B:I need a small,light computer. I often go business trips. 

A:What do you need to use it for? 

B:I need it for Word documents and Excel. 

A:Do you want to use it for donloading music or films? 

B:NO,i don't,but i need to use the internet a lot. 

A:OkI think this laptop is what you are looking for. It's light,but also fast

B:How much is it?

A:It's €600,It's on special offer this week.

B:Yes, it's exactly what i need,and it's a good price.

A:Blue,black or white.

B:Ok.I'd like a blue one,please.

R: ¿Puedo ayudarle señor?

B: Sí. Quiero comprar una computadora portátil nueva.

R: ¿Qué tipo de computadora portátil estás buscando?

B: Necesito una computadora pequeña y liviana. A menudo hago viajes de negocios.

R: ¿Para qué necesitas usarlo?

B: Lo necesito para documentos de Word y Excel.

R: ¿Quieres usarlo para descargar música o películas?

B: NO, no lo hago, pero necesito usar mucho Internet.

R: Ok, creo que esta computadora portátil es lo que estás buscando. Es ligero, pero también rápido.

B: ¿Cuanto es?

R: Cuesta 600 €, está en oferta especial esta semana.

B: Sí, es exactamente lo que necesito y tiene un buen precio.

R: Azul, negro o blanco.

B: Ok. Me gustaría uno azul, por favor.

A business card

ENGLISH PRESENTATION

pag 7 ex 6

1. solve-problems

2. operta-a machine 

3.design--webpage

4. give-support

5.input-data

6.check-the connections

pag 7 ex 7

1.We need a graphic designer to design a webpage for our new company

2.We  give support to users in businesses, offices and at home

3.My job is to help over the phone 

4.If the monitor doesn't work, check the connections at the back of the system uint

5.If takes time to input data into the computer

6.They on the producyion line.

Pag 7 ex 8

1.programmer support technician

2.helpdesk technician 

3.network administrator

4.support technician

5.software tester

6.web designer

7.data entry operator

Unit 1 Vocabulary

COMPUTERS AND DEVICES 

Apps: aplicacions

Laptop: portatil 

Server: servidor

Data: dades 

Monitor: monitor

Software: software

Hardware: hardware

Keyboard:teclat

mouse: ratoli

system unit: pc

BUSINESS SECTORS

banking: banca

business and retail: negocis

education: educacio

health: salud

hospitality: hospitalitat

manufacturing: manufacturació

transport: transport

NUMBERES

ten: deu

twenty :vint

thirty: trenta 

forty: quaranta

fifty: cinquanta

sixty: seixanta

seventy: setanta

eighty: vuitanta

ninety: noranta

one hundred: cen 

five hundred: cinc cents

one thousand: mil

one thousand five hundred: mil cinc cents 

IT

assemble: montar

install: instalar

test: proba

check: revisar

maintain: manteniment

troubleshoot: resolver

design: disseny

operate: operar

upgrade(n): millorar

download: descargar

repair: reparar

upload: pujar 

give: donar

solve: solucionar

input: entrada

startup: arranque

JOBS

data entry operator: operador de dades d'entrada

software tester: ensenyador de software 

helpdesk technician: tecnic d'assistencia

support technician: tecnic de suport

network administrator: administrador de red

web designer: dissenyador de web

programmer: programador

EXTRA

client:client

responsible: responsable

support: suport

company:compania

role:rol

team: equip

over the phone:per telefon

skill: hablitat

working with vocabulary

 5. Listen and repeat.Then match the woers to the pictures.

1. keyboard

2. monitor

3. mouse

4. laptop

5. system unit

6. server

6. Listen and repeat the words in colour. Then copy and complete the sentences.

1. data

2. apps

3. hardware

4. software

7. Listen and repeat the words in colour. The match the business sectors in A to the statements in B

1. D

2. F

3. A

4. E

5. C

6. B

7. G

8. Listen and repeat

10 ten

20 twentty

30 thirty

40 forty

50 fifty

60 sixty

70 seventy

80 eighty 

90 ninety

100 one hundred

500 five hundred 

1000 one thousend

1500 one thousend five hundred

9. Write the numbers in your notebook

1. 563

2. 871

3. 1020

4. 4013

5. 1434

6. 7691

10. Write the numbers in words in your notebook

1. twenty-nine 

2. sixty-five

3. eighty-four

4. one hundred and thirteen 

5. two hundred and ninty-seven

6. one thousend,three hundred and seventy-nine

at a trade exhibition

1.

A:Good morning.Can i help you?

B:Yes,i'm looking for the Banking Plus exhibit

A:That's exhibit number 218.

B:Thank you.

2.

A:Excuse me. Can you tell me where exhibit 345 is?

B:Let me check.it's an exhibit of apps for the automobile industry. it's over there with the red sign.

A:I see, thanks.

3.

A:I'm interested in software for education.

B:Just a moment...OK,you want exhibits numbers 107, 159 and 96. Here's a map to help you.

A:Thank you.

B:You're welcome.Enjoy the exhibition.

Traduccion.

1.

A:Bon dia.et puc ajudar?

B:si,estic buscant la exibició del Bank plus.

A:Aquesta exibicio es el numero 218.

B:Gracies.

2.

A:Perdona,podria dirme on esta la exibicio 345?

B:Deixam mirar.Es una exibicio de aplicacions per l'indusrty automobil.esta per alli amb el signe vermell.

A:Ja ho veig,gracies.

3.

A:Estic interesat en software per l'educaccio.

B:Un moment...Vale,l'exibicio son els numeros 107 , 159 and 96. Aqui tens un mapa

per la teva ajuda.

A:Gracies.

B:De res.Gaudeix de l'exibicio.